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SIT40116 Certificate IV in Travel and Tourism

SIT40116 Certificate IV in Travel and Tourism

This course has no current classes. Please to be notified of vacancies and similar courses.

Are you ready to pursue a higher-level job in the travel and tourism industry? With more people travelling every year, there is a significant demand for employment in the tourism sector! The SIT40116 Certificate IV in Travel and Tourism will equip you with the knowledge and skills required to operate in positions such as assistant manager, operations coordinator or sales executive.

The SIT40116 Certificate IV in Travel and Tourism has been specifically designed by our training team to ensure you are given every opportunity possible to reach the career you want. Our team of specialists will be there every step of the way, and the combination of classroom and practical exercises means you can graduate with the skills needed to excel in your chosen profession!

This course is ideal for people who are already working in the travel and tourism industry and who are looking to upskill into a senior position.

The College is renowned for producing graduates who possess a range of well-developed technical and customer service skills, so you can be assured you are receiving the highest quality training with Central Coast Community College.

Are you ready to grow your career in the travel and tourism industry? Take the plunge and enquire about enrolment today!

Course Duration

This course runs on campus one day every two weeks for the duration of 40 weeks. At home-study will also apply.

Delivery Mode

This qualification will be delivered face-to-face, through self-paced projects and simulated workplace experiences. Additional individual self-directed learning must be conducted outside of the classroom and students may also be required to complete a minimum of 80 hours work experience in a suitable tourism operation and/or complete assessments in your workplace.

Entry Requirements

Students must have successfully completed SIT30116 Certificate III in Tourism or equivalent, and/or have a minimum of two years' experience in the travel and tourism industry to enrol in this course. It is preferred that you are already working in this industry and have access to workplace tasks.

Click here for more information about the enrolment process.

Students may also be required to meet industry specific requirements for work placement such as:

  • Undergo occupational assessment, screening and vaccination (
  • Apply for a Working with Children Check (“”:
  • Undertake a National Police Check (

Learning Outcomes

  • Advanced customer service skills
  • Conflict management and mentoring skills
  • Cultural sensitivity
  • An in-depth of knowledge to collect and interpret information about travel destinations, local and cultural heritage sites
  • Cash handling skills

Study Pathways

Graduates may continue their studies by enrolling in SIT50116 Diploma of Travel and Tourism Management or SIT60116 Advanced Diploma of Travel and Tourism Management.

Career Opportunities

Students wishing to undertake this course may consider the following work roles:

  • Account coordinator
  • Assistant manager
  • Marketing or promotions coordinator
  • Reservations sales or call centre supervisor
  • Senior retail consultant or sales coordinator
  • Senior operations coordinator

Who Is This Course For?

This course is for students who are working in the travel and tourism industry, or have prior education in the sector, looking to upskill into a senior position.

What to Bring To Class

Please bring a pen, paper and folder to class. You are required to wear the appropriate attire for this course, including a dress shirt, black pants and enclosed shoes. All other resources will be provided for you.

Units of competency

Assessments are made against units of competency from the Certificate IV in Travel and Tourism SIT40116.
  • SITTTSL002 Access and interpret product information
  • SITTTSL003 Provide advice on international destinations
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITTTSL004 Provide advice on Australian destinations
  • SITXCCS007 Enhance customer service experiences
  • SITXFIN001 Process financial transactions
  • SITTGDE010 Prepare specialised interpretive content on cultural and heritage environments
  • SITTTSL006 Prepare quotations
  • SITTTSL008 Book supplier products and services
  • SITXCOM005 Manage conflict
  • SITTTSL007 Process reservations
  • SITXWHS003 Implement and monitor work health and safety practices
  • SITTTSL009 Process travel-related documentation
  • SITXFIN002 Interpret financial information
  • SITXHRM001 Coach others in job skills
  • SITTTSL010 Use a computerised reservations or operations system
  • SITTGDE008 Prepare specialised interpretive content on flora, fauna and landscape
  • SITTTSL005 Sell tourism products and services
  • SITXCOM002 Show social and cultural sensitivity