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SIT30116 Certificate III in Tourism

SIT30116 Certificate III in Tourism

This course has no current classes. Please to be notified of vacancies and similar courses.

Have you ever dreamt about a career in the travel industry? With more people travelling every year, there is a significant demand for employment in the tourism sector! The SIT30116 Certificate III in Tourism will provide you with well-developed tourism service, sales and operational skills.

The SIT30116 Certificate III in Tourism has been specifically designed by our training team to ensure you are given every opportunity possible to reach the career you want. Our team of specialists will be there every step of the way, and the combination of classroom and practical exercises means you can graduate with the skills needed to excel in your chosen profession!

This course will provide you with the skills needed to gain work in a number of roles, such as office-based positions or as a tour guide, including the planning and coordination of tourism services and sales.

The College is renowned for producing graduates who possess a range of well-developed technical and customer service skills, so you can be assured you are receiving the highest quality training with Central Coast Community College.

Are you ready to take your first step towards an exciting new career? Take the plunge and enquire about enrolment today!

Course Duration

This course runs on campus for two days per week for the duration of 25 weeks. At home-study will also apply.

Delivery Mode

This qualification will be delivered face-to-face, through self-paced projects and simulated workplace experiences. Additional individual self-directed learning must be conducted outside of the classroom and students may also be required to complete a minimum of 30 hours work experience in a suitable tourism operation.

Entry Requirements

Students must have successfully completed year 10 (or equivalent), turned 16 or have relevant experience and/or qualifications that indicate likely success in completing the course.

Click here for more information about the enrolment process.

Students may also be required to meet industry specific requirements for work placement such as:

  • Undergo occupational assessment, screening and vaccination (
  • Apply for a Working with Children Check (“”:
  • Undertake a National Police Check (

Learning Outcomes

  • Customer service skills for retail sales, office based reception work and tours
  • Prepare quotes and process reservations
  • Knowledge of Australian Indigenous culture and appropriate behaviour in community/individual consultation

Study Pathways

Graduates may continue their studies by enrolling in SIT40116 Certificate IV in Travel and Tourism or SIT50116 Diploma of Travel and Tourism Management.

Career Opportunities

Students wishing to undertake this course may consider the following work roles:

  • Adventure tourism guide or tour operator
  • Visitor information officer
  • Booking agent
  • Cellar door salesperson and guide in a winery
  • Museum attendant
  • Customer service or reservation sales agent
  • Sales consultant
  • Guide and salesperson in an indigenous cultural centre

Who Is This Course For?

This course is for students who would like to gain a broad range of skills to work within the travel and tourism sector.

What to Bring To Class

Please bring a pen, paper and folder to class. You are required to wear the appropriate attire for this course, including a dress shirt, black pants and enclosed shoes. All other resources will be provided for you.

Units of competency

Assessments are made against units of competency from the Certificate II in Tourism SIT20116.
  • SITXFIN001 Process financial transactions
  • SITXWHS001 Participate in safe work practices
  • SITTTSL002 Access and interpret product information
  • SITTGDE001 Interpret aspects of local Australian Indigenous culture
  • SITTIND001 Source and use information on the tourism and travel industry
  • SIRXPDK001 Advise on products and services
  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITTTSL009 Process travel-related documentation
  • SITTTSL010 Use a computerised reservations or operations system
  • SITTTSL005 Sell tourism products and services
  • SITTTSL001 Operate online information systems
  • SITTGDE007 Research and share general information on Australian Indigenous cultures
  • SITTTSL007 Process reservations
  • SITTTSL006 Prepare quotations