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SIT20316 Certificate II in Hospitality

SIT20316 Certificate II in Hospitality

This course has no current classes. Please to be notified of vacancies and similar courses.

Have you ever dreamt about a career in the hospitality industry? The Central Coast has a shortage of skilled people to work in the hospitality industry and there is a significant demand for employment in this sector. The SIT20316 Certificate II in Hospitality will provide you with essential entry-level skills and knowledge to work in the hospitality industry.

The SIT20316 Certificate II in Hospitality has been specifically designed by our training team to ensure you are given every opportunity possible to reach the career you want. Our team of specialists will be there every step of the way, and the combination of classroom and practical exercises means you can graduate with the skills needed to excel in your chosen profession!

This course will provide you with the skills needed to gain work in a number of roles, including food and beverage attendant, receptionist, housekeeper or chef. Further experience and study can lead to career opportunities in management and supervisory roles.

The College is renowned for producing graduates who possess a range of well-developed technical and customer service skills, so you can be assured you are receiving the highest quality training with Central Coast Community College.

Are you ready to take your first step towards an exciting new career? Take the plunge and enquire about enrolment today!

Course Duration

This course runs on campus for two days per week for the duration of 20 weeks. At home-study will also apply.

Delivery Mode

This qualification will be delivered face-to-face, through self-paced projects and simulated workplace experiences. Additional individual self-directed learning must be conducted outside of the classroom and students may also be required to complete a minimum of 30 hours work experience in a suitable hospitality operation.

Entry Requirements

Students must have successfully completed year 10 (or equivalent), turned 16 or have relevant experience and/or qualifications that indicate likely success in completing the course.

Click here for more information about the enrolment process.

Students may also be required to meet industry specific requirements for work placement such as:

  • Undergo occupational assessment, screening and vaccination (
  • Apply for a Working with Children Check (“”:
  • Undertake a National Police Check (

Learning Outcomes

  • Customer service skills
  • Knowledge of Australian Indigenous culture and appropriate behaviour in community/individual consultation
  • Hygienic work practices
  • Basic barista skills and responsible service of alcohol

Study Pathways

Graduates may continue their studies by enrolling in SIT30616 Certificate III in Hospitality or SIT40416 Certificate IV in Hospitality.

Career Opportunities

Students wishing to undertake this course may consider the following work roles:

  • Bar attendant
  • Café attendant
  • Catering assistant
  • Food and beverage attendant
  • Front office assistant
  • Room attendant

Who Is This Course For?

This course is for students who are looking to gain entry level positions within the hospitality sector.

What to Bring To Class

Please bring a pen, paper and folder to class. You are required to wear the appropriate attire for this course, including a dress shirt, black pants and enclosed shoes. All other resources will be provided for you.

Units of competency

Assessments are made against units of competency from the Certificate II in Hospitality SIT20316.