Retail Skills – Workshop 1

Are you looking to gain the skills and competencies to help you gain employment in the retail sector?

This course has been specially designed to provide specific skills that are highly desirable in retail employees. Whether your looking to gain employment or further your retail career this course is for you. This course focuses on working effectively in a service environment, engaging customers, receiving and handling stock and how to contribute to workplace health and safety.

Funding opportunities are available to eligible students.


Youth Connections – 168 Pacific Highway, Tuggerah NSW 2259

Course Dates

Start date: 3 February 2021

End date: 31 March 2021

This course runs every Wednesday from 9:00am – 3:00pm.

Learning Outcomes

  • Customer Service
  • Handle Stock
  • Workplace Health & Safety

Delivery Mode

Face to face delivery

Funding Eligibility

This course is being offered under the Adult and Community Education Community Services Obligation (ACE) Program. This funding has been designed to support people who experience barriers to training and employment. To determine your eligibility for the ACE Program Click here

A disadvantaged student who is one of the following:

  • An aboriginal or Torres Strait Islander; or
    Disabled or have a dependent child, spouse or partner who is disabled; or
  • A Commonwealth Government Welfare Recipient or have a dependent child, spouse or partner who is a Commonwealth Government Welfare Recipient; or
  • Experiencing significant hardship as verified by a government agency, medical professional or support agency

Experiencing one of the following barriers to participation in training:

  • Very low literacy, language and/or numeracy skills
  • Limited employability skills
  • Persistent and ongoing personal issues impacting on their education
  • Significant educational disadvantage, which impacts their ability to succeed in training

At the time of enrolment you will be asked to provide ID, Medicare number, USI, proof of Benefit and CRN (where applicable). Please note that you can be asked to provide evidence to support your eligibility at any time.


If you’re NOT a Disadvantaged Student, you may be able to meet the eligibility if you’re living in a regional and remote area:

A Regional or Remote Student is a student who:

  • is not a Disadvantaged Student; AND
  • lives or works in a Regional or Remote Location; AND
  • cannot effectively access training under a Smart and Skilled Entitlement Program or other Smart and Skilled

A Regional or Remote Location is any location that is not classified as “Major Cities (RA1)” on the following website: or as otherwise advised by the Department.

Entry Requirements

Students must have successfully completed year 10 (or equivalent), turned 16 or have relevant experience and/or qualifications that indicate likely success in completing the course.

  • Students who ARE currently enrolled in High School are NOT PERMITTED to enrol into this program under any circumstances

This training supports eligible students who are not ready to undertake a Full Qualification.

Our ACE programs will help you to develop the foundational skills to undertake training in a Smart and Skilled full qualification or gain employment.

  • Students who ARE CURRENTLY undertaking higher education including: Certificate II, III, IV, Diploma, Advanced Diploma, Bachelors Degree or higher are NOT PERMITTED to enrol in into this program.

If you have completed a full qualification recently please contact the college 02 4348 4300 prior to enrolling.

What to Bring to Class

All course resources will be provided for you on the day.

Units of Competency

SIRXIND001 Work effectively in a service environment
SIRXCEG001 Engage the customer
SIRRINV001 Receive and handle retail stock
SIRXWHS002 Contribute to workplace health and safety

Scroll to Top