Course funding & eligibility.
With funding from the NSW Government, we can offer partially of completely subsidised training for eligible students.
Whether you are a front-line representative, a manager, or an entrepreneur, customer service skills are essential.
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Customer service skills.
Whether you are a front-line representative, a manager, or an entrepreneur, customer service skills are essential. Elevate your skills and learn how to create exceptional customer experiences with this interactive workshop.
This training is funded by the NSW Government. Eligibility criteria applies.
Customer Service Essentials
Course information.
Learning Outcomes
As part of this workshop, you will gain an understanding of:
- Identifying customer needs
- Effective communication strategies
- Building positive customer relationships
- Problem solving and conflict resolution
- Time management and efficiency
- Leverage technology for customer support
- Create a customer-centric culture
- Measure customer satisfaction
Participants will achieve the following learning outcomes:
- Learn how to identify and address customer needs
- Develop effective communication skills to foster successful customer relationships
- Develop effective problem solving and conflict resolution skills
- Implement technology to enhance customer support
- Measure customer satisfaction and use this data to improve experiences
Funding & Eligibility
The Targeted Skills for Small Business program is a NSW Government initiative, established to deliver training for small business owners and employees of small businesses who want to better understand how to use the latest technology and gain up-to-date knowledge to improve their business operations.
Our Small Business Foundations courses are subsidised by the NSW Government for eligible participants. You may be eligible for fully subsidised training under the Targeted Skills for Small Business program if you are:
- 15 years old or over
- no longer at school
- living or working in NSW (or an Aboriginal or Torres Strait Islander person living in specific NSW border areas); and
- an Australian citizen, permanent resident, New Zealand citizen, or humanitarian visa holder (or a partner visa holder whose sponsor is a humanitarian visa holder)
To be eligible for subsided training under this program you must:
- be an owner of a small business, or;
- be an employee of a small business, or;
- be an employee of a not-for-profit business
NOTE: A small business is an enterprise with less than 20 full-time equivalent (FTE) employees, or less than 200 FTE employees if the enterprise's primary operation is in a regional or remote location.
Please contact us if you would like to confirm your eligibility.
Delivery
Workshop Dates:
- Thursday 30th May, 9:30am - 2pm
Location:
This workshop will be delivered online via Teams
What you will need:
- Computer
- Internet connectivity
