Certificate III in Customer Engagement BSB30215 – Traineeship

Study Certificate III in Customer Engagement BSB30215 with Central Coast Community College

The nationally recognised Certificate III in Customer Engagement BSB30215 has been specifically developed for customer service professionals who are undertaking a traineeship within this industry. This qualification applies to all types of work activities within Customer Service and Contact Centres including both inbound and outbound sales and service, market research, billing and credit management. Certificate III in Customer Engagement will give you the tools and strategies to create memorable customer experiences.

Take the plunge and enrol with Central Coast Community College today!

Certificate III in Customer Engagement BSB30215 Cost

This training is subsidised by the NSW Government for eligible students.

Who Is BSB30215 For

This course is for students looking to start a career in customer service through a traineeship.

BSB30215 Learning Outcomes

You will learn industry essentials, such as:

  • Product and service knowledge development
  • Service delivery and monitoring
  • Using multiple information systems
  • Adhering to key performance indicators
  • Workplace leadership

BSB30215 Career Opportunities

The Certificate III in Customer Engagement can be useful in a number of careers including the following:

  • Information Services Officer
  • Telemarketer
  • Customer Service Officer
  • Senior Customer Service Representative
  • Client Contact Officer

BSB30215 Delivery Mode

Delivery of Certificate III in Customer Engagement BSB30215 is customised to suit every individual.

BSB30215 Funding Eligibility

The BSB30215 Certificate III in Customer Engagement may be offered under Smart and Skilled- a reform of the NSW Vocational Education and Training (VET) system. Smart and Skilled funding is helping people in NSW get the skills they need to advance their careers.

BSB30215 Entry Requirements

Prior to enrolment students must have gained employment and secured a training contract with State Training Services (STS).

BSB30215 Units of Competency

Assessments are made against units of competency from the BSB30215 Certificate III in Customer Engagement .

Upon enrolment each individual will complete a job skill interview to discuss and contextualise their training plan.

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