BSB30215- Certificate III in Customer Engagement – Traineeship

The BSB30215 Certificate III in Customer Engagement has been specifically developed for customer service professionals who are undertaking a traineeship within this industry.

It is a nationally recognised qualification that applies to all types of work activities within Customer Service and Contact Centres including both inbound and outbound sales and service, market research, billing and credit management.

Take the plunge and enrol with Central Coast Community College today!

This training is subsidised by the NSW Government for eligible students.

Who Is This Course For

This course is for students looking to start a career in customer service through a traineeship.

Learning Outcomes

Delivery Mode

Delivery mode customised to suit every individual.

Funding Eligibility

The BSB30215 Certificate III in Customer Engagement may be offered under Smart and Skilled- a reform of the NSW Vocational Education and Training (VET) system. Smart and Skilled funding is helping people in NSW get the skills they need to advance their careers.

Entry Requirements

Prior to enrolment students must have gained employment and secured a training contract with State Training Services (STS).

Units of Competency

Assessments are made against units of competency from the BSB30215 Certificate III in Customer Engagement .

Upon enrolment each individual will complete a job skill interview to discuss and contextualise their training plan.

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