Being able to communicate effectively with your colleagues, peers and supervisors will support your confidence and employability. Communicating with diplomacy focuses on strategies for communicating confidently, dealing with others in trying situations, understanding body language, mastering your emotions and giving and receiving criticism constructively without offending others. Refreshments and a light meal are provided [More]

Empowering and developing your front-line staff is critical for sustained success. Whether you are new to your supervisory role, or you feel you could use some new strategies, this program is for you! Build or enhance key supervisory skills such as workplace coaching and skills development, time management techniques, problem solving and decision making, delegation, discipline, handling grievances, performance management, giving and receiving feedback, effective and flexible communi... [More]

Discover a powerful and sucessful way to improve your sales results. Financial planners, real estate agents, insurance brokers and other sales professionals can all catapult their sucess. Easy to read manual, step by step format, practical and hands on techniques for beginners and experienced professional salespeople. [More]

Conflict is inevitable, what is important is how you handle conflict. Develop a range of simple and effective strategies to constructively resolve conflict in your work and personal life, by understanding what conflict is and how it affects people. Refreshments and a light meal are provided [More]

Are you controlling your workload, or is it controlling you? Take back ownership and influence over what you achieve each day through implementing simple yet highly effective principles. Analyse, evaluate; prioritise and plan how to use your time; use effective delegation techniques; cut traditional time wasters; and identify and use time management tools to stay on track. You will be more efficient, and most importantly, you’ll achieve your work goals! Refreshments and a light meal... [More]