Frontline Management - Central Coast Community College

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Frontline Management

BSB40812 CERTIFICATE IV IN FRONTLINE MANAGEMENT
Are you moving into a supervisory role, or have you already developed supervisory skills on the job and wish to gain formal recognition of these skills? To perform well, you need basic skills and knowledge across a broad range of management competencies. It is particularly appropriate training if you have come from a technical/trade background and now find that you are supervising others. You can either select units relevant to your circumstances or complete all ten workshops below to obtain the BSB40812 Certificate IV in Frontline Management qualification. Once you successfully complete each unit you will achieve a Statement of Attainment. Refreshments and a light meal are provided, however you are welcome to bring food and refreshments to suit your taste/needs if you prefer. Please contact us for further information.

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BSBMGT403A implement continous improvement

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Assessments are made against units of competency from the Certificate IV in Frontline Management BSB40807.

Implement continuous improvement (BSBMGT403A)

26 Jun 2013
9am - 4pm
1 session, 7 hours total

BSBMGT403A implement continous improvement

$212 GST exempt

Enrol Now

There are places available

When	Time	Where
26 Jun 2013	9am - 4pm (UTC+10:00)	Room 5 - Ourimbah

4 Dec 2013
9am - 4pm
1 session, 7 hours total

BSBMGT403A implement continous improvement

$212 GST exempt

Enrol Now

There are places available

When	Time	Where
4 Dec 2013	9am - 4pm (UTC+11:00)	Room 8 - Ourimbah

If there isn't a class to suit you, please join the waiting list.

BSBMGT401A Show leadership in the workplace

What does it mean to be an effective leader? Does leadership come naturally or do you need to develop these skills? Develop the skills and knowledge required to manage, lead and inspire your team One day face to face plus project [More]

Assessments are made against units of competency from the Certificate IV in Frontline Management BSB40807.

Show leadership in the workplace (BSBMGT401A)

24 Jul 2013
9am - 4pm
1 session, 7 hours total

BSBMGT401A Show leadership in the workplace

$212 GST exempt

Enrol Now

There are places available

When	Time	Where
24 Jul 2013	9am - 4pm (UTC+10:00)	Room 8 - Ourimbah

If there isn't a class to suit you, please join the waiting list.

BSBWOR404B Develop work priorities

The most important resource we have is time which is non-renewable. Attend this session to learn how to plan your work schedule and take responsibility for your own career planning and professional development [More]

Assessments are made against units of competency from the Certificate IV in Frontline Management BSB40807.

Develop work priorities (BSBWOR404B)

7 Aug 2013
9am - 4pm
1 session, 7 hours total

BSBWOR404B Develop work priorities

$212 GST exempt

Enrol Now

There are places available

When	Time	Where
7 Aug 2013	9am - 4pm (UTC+10:00)	Room 5 - Ourimbah

If there isn't a class to suit you, please join the waiting list.

BSBWOR402A Promote team effectiveness

A good team working together can accomplish anything. You will be shown how to analyse your team’s performance, investigate areas for improvement and strategies on how to get your team back on track. You will learn how to proactively work with your team and the management of your organisation [More]

Assessments are made against units of competency from the Certificate IV in Frontline Management BSB40807.

Promote team effectiveness (BSBWOR402A)

21 Aug 2013
9am - 4pm
1 session, 7 hours total

BSBWOR402A Promote team effectiveness

$212 GST exempt

Enrol Now

There are places available

When	Time	Where
21 Aug 2013	9am - 4pm (UTC+10:00)	Room 8 - Ourimbah

If there isn't a class to suit you, please join the waiting list.

BSBWOR401A Establish effective workplace relationships

The relationships we have in the workplace contribute to our ability to be effective in our job role. As a leader it is important to develop and maintain effective workplace relationships and networks in order to achieve positive overall outcomes. Learn how to motivate, encourage, promote creativity and innovation and recognise the skills and abilities of your team [More]

Assessments are made against units of competency from the Certificate IV in Frontline Management BSB40807.

Establish effective workplace relationships (BSBWOR401A)

4 Sep 2013
9am - 4pm
1 session, 7 hours total

BSBWOR401A Establish effective workplace relationships

$212 GST exempt

Enrol Now

There are places available

When	Time	Where
4 Sep 2013	9am - 4pm (UTC+10:00)	Room 5 - Ourimbah

If there isn't a class to suit you, please join the waiting list.

BSBMGT402A Implement operational plan

It is important to find out what works in your business model then create an operational plan to meet business objectives. Learn how to implement an operational plan, monitor and adjust operational performance, produce short term plans for your department/section, plan and acquire resources and provide reports on performance as required. [More]

Assessments are made against units of competency from the Certificate IV in Frontline Management BSB40807.

Implement operational plan (BSBMGT402A)

18 Sep 2013
9am - 4pm
1 session, 7 hours total

BSBMGT402A Implement operational plan

$212 GST exempt

Enrol Now

There are places available

When	Time	Where
18 Sep 2013	9am - 4pm (UTC+10:00)	Room 8 - Ourimbah

If there isn't a class to suit you, please join the waiting list.

BSBINM401A Implement Workplace Information System

As a front line manager, you play a significant role in contributing to your organisation’s effectiveness in identifying, acquiring, analysing and using appropriate information. You’ll learn how to analyse what information your team needs to be able to work effectively, know the range of information that should be available in the workplace and be able to recognise what improvements and changes are necessary for the future [More]

9 Oct 2013
9am - 4pm
1 session, 7 hours total

BSBINM401A Implement Workplace Information System

$212 GST exempt

Enrol Now

There are places available

When	Time	Where
9 Oct 2013	9am - 4pm (UTC+11:00)	Room 3 - Ourimbah

If there isn't a class to suit you, please join the waiting list.

BSBRSK401A Identify Risk and Apply Risk Management Processes

The business environment is rapidly changing and evolving. Is your business ready to respond to new risks including competition, hazards or a natural disaster? Risk management is a systematic process of making realistic evaluations of the level of risk to your business, and how to manage those risks to reduce any likely impact if they occur. Learn how to apply established risk management processes to your own organisation or project you are working on. [More]

Assessments are made against units of competency from the Certificate IV in Frontline Management BSB40807.

Identify risk and apply risk management processes (BSBRSK401A)

23 Oct 2013
9am - 4pm
1 session, 7 hours total

BSBRSK401A Identify Risk and Apply Risk Management Processes

$212 GST exempt

Enrol Now

There are places available

When	Time	Where
23 Oct 2013	9am - 4pm (UTC+11:00)	Room 8 - Ourimbah

If there isn't a class to suit you, please join the waiting list.

BSBCUS401B Coordinate implementation of customer service strategies

Your business would not exist without customers. Providing quality customer service is imperative to maintaining and growing your customer base. Learn how to advise on, carry out and evaluate customer service strategies and design improvement strategies based on feedback to give your business a competitive edge [More]

Assessments are made against units of competency from the Certificate IV in Frontline Management BSB40807.

Coordinate implementation of customer service strategies (BSBCUS401B)

20 Nov 2013
9am - 4pm
1 session, 7 hours total

BSBCUS401B Coordinate implementation of customer service strategies

$212 GST exempt

Enrol Now

There are places available

When	Time	Where
20 Nov 2013	9am - 4pm (UTC+11:00)	Room 8 - Ourimbah

If there isn't a class to suit you, please join the waiting list.

BSBOHS407A Monitor a safe workplace

Workplace safety is a huge concern and area of focus for every company. Supervisors and managers must have knowledge of workplace safety to keep their employees safe and their businesses successful. You will learn how to implement and monitor your organisation’s Work Health and Safety (WHS) policies, procedures and programs in your relevant work area to meet legislative requirements [More]

Assessments are made against units of competency from the Certificate IV in Frontline Management BSB40807.

Monitor a safe workplace (BSBOHS407A)

This course has no current classes. Please join the waiting list.